ke kriya Privacy Policy

1 Introduction and Scope

ke kriya is an online entertainment and betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to the ke kriya website (https://ke-kriya.cam), its mobile application, and all related services.

The purpose of this policy is to clearly inform you of what information ke kriya collects, why it is collected, and how it is used and stored. By registering on ke kriya or continuing to use the service, you agree to the terms of this policy.

This privacy policy should be read alongside ke kriya's Terms and Conditions; both documents together form the basis of the agreement between you and ke kriya.

2 Types of Information Collected

ke kriya collects two types of information — information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

Information you give during registration, login, deposit, or withdrawal includes:

• Full name, date of birth, and national identity card details
• Email address and mobile number
• Payment information related to bKash, Nagad, Rocket, or a bank account
• Password and security question answers
• Messages you send via support tickets or live chat

2.2 Automatically Collected Information

When you use ke kriya, the following information may be collected automatically:

• IP address and device identity (device ID, operating system, browser type)
• Session duration, pages visited, and click patterns
• Location data (country and city level only, not precise GPS location)
• Gaming history, bets, and transaction logs
• Information collected through cookies and similar tracking technologies

2.3 Identity Verification Information

As part of the account verification (KYC) process, ke kriya may collect a copy of your national identity card, passport, or driving licence. This information is used solely for identity confirmation and fraud prevention.

3 Purpose of Using Information

ke kriya uses the information collected for the following purposes:

3.1 Service Operation and Identity Verification

• Creating and managing accounts and ensuring secure login
• Processing deposits, withdrawals, and other transactions
• Issuing bonuses and determining VIP benefits
• Detecting fraud and maintaining account security

3.2 Customer Support and Communication

• Providing 24/7 support via live chat and email
• Sending important notifications about account activity
• Informing you about new services or promotions (with your consent)

3.3 Platform Improvement

• Reviewing user experience to improve service quality
• Identifying and resolving technical issues
• Testing and launching new features

3.4 Responsible Gaming

ke kriya has a responsible gaming policy in place. To support this, your gaming patterns are analysed to identify unusual behaviour and, where needed, guidance on getting help is provided. You can learn more about the Responsible Gaming Guidelines.

4 Cookies and Tracking Technology

Cookies are used on the ke kriya website. A cookie is a small data file stored in your browser that helps improve the functionality of the site.

4.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: Used to remember your preferences (language, theme).
• Analytics cookies: Collect anonymous data to understand usage patterns.
• Marketing cookies: May be used to show relevant advertisements (with your permission).

4.2 Cookie Controls

You can manage or delete cookies at any time from your browser settings. However, disabling essential cookies may affect some functions of the site.

5 Sharing Information with Third Parties

ke kriya does not sell your personal information. However, information may be shared with third parties in specific circumstances necessary for operating the service:

5.1 Payment Processors

Information required to process transactions is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfers. These providers operate under their own privacy policies.

5.2 Game Providers

Software from Pragmatic Play, PG Soft, JILI, Evolution, and other game studios is integrated into ke kriya. These providers may receive the minimum information needed to operate the games.

5.3 Legal Obligations

ke kriya may be legally required to disclose information in response to a court order or a lawful request from a law enforcement authority.

5.4 Business Changes

If there is a change to ke kriya's business structure (merger or acquisition), your information may be transferred to the new managing entity. You will be notified in advance in such a case.

6 Data Storage and Security

ke kriya follows industry-standard security practices to keep your information safe. All data is transferred via SSL encryption and stored on servers in an encrypted state.

6.1 Security Measures

• All data transmission is secured with 256-bit SSL/TLS encryption
• Passwords are stored as hashes — no staff member can view a password directly
• Automated systems are in place to detect suspicious login attempts
• Regular security audits and vulnerability testing are conducted

6.2 Retention Period

Information is kept for as long as your account is active. After an account is closed, certain information may need to be retained for a limited period to meet legal obligations. Transaction records are generally kept for up to five years.

7 Your Rights

As a ke kriya user, you have the following rights over your own information:

7.1 Right to View and Correct Information

You can log in to your account at any time to view your personal information and correct it if needed. Changing sensitive details such as your name or date of birth may require assistance from the support team.

7.2 Right to Request Deletion

You can close your account and request that your personal information be deleted. However, certain information may need to be retained for a specified period due to legal obligations.

7.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can turn off this service at any time from your account settings. Essential account notifications cannot be turned off.

7.4 Data Portability

In certain circumstances, you may request a structured copy of the information collected about you. Contact ke kriya support to make this request.

8 Protection of Minors

All casino and betting activities on ke kriya are for persons aged 21 and above only. ke kriya does not knowingly collect or store information from anyone under the age of 21.

Age is verified at registration. If it is suspected that a minor has created an account, the account will be suspended immediately and any collected information will be deleted.

More information about the values and commitments of this platform can be found in the ke kriya About Us section.

9 Policy Changes and Notification

ke kriya reserves the right to amend this privacy policy when necessary. For significant changes, you will be informed in advance by email or via an in-account notification.

Continuing to use the service from the date of the change will be taken as your agreement to the updated policy terms. We therefore recommend reviewing this page regularly.

For any questions about this policy, contact the ke kriya support team or look for answers in the Frequently Asked Questions (FAQ) section.

10 Contact

If you have any questions, concerns, or requests to delete information regarding this privacy policy, please contact the ke kriya customer support team. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

Email: [email protected]

When contacting us by email, including your account username and a clear description of the matter will help us respond more quickly.